Delivery Policies
Cancelled or Missed Delivery Appointments:
If you need to cancel or reschedule your appointment, Arwood’s Furniture requests 48 hours’ notice in order to properly pack and re-route our trucks. On the day of delivery, our drivers typically call ahead (to the number listed on the order) an estimated 15-30 minutes before their arrival, and are permitted to wait for up to 15 minutes at the customer residence if the customer cannot be reached. If the delivery team is still unable to reach the customer or gain access to the property with someone present 18 years or older, the delivery is considered a Not-At-Home and will be flagged for reschedule on the next available delivery date. Please note, the next available date may not be the next consecutive day and may be further delayed by seasonal influxes or holidays. Our delivery team will attempt two confirmed delivery appointments to a customer location, if both attempts are unsuccessful due to customer Not-At-Home then the delivery fee is forfeited by the customer and the merchandise will be made available for customer pick-up at our warehouse. If the customer wishes to attempt a third delivery appointment, the customer will be charged a new delivery fee and the regular scheduling procedure will ensue, as outlined above.
Delivery Waiver:
If the Arwood’s delivery team attempts to deliver and discovers that any purchased item does not fit into the space requested by the customer nor does not fit through doors, windows or passage ways necessary to move the furniture into the space requested, a delivery waiver will be required if the customer wishes for the delivery to be completed against our team’s recommendation. The waiver states that Arwood’s Furniture is completing the delivery at the customer’s explicit instruction and clears Arwood’s Furniture Company and crew from liability for any damages caused. This includes any perceived damages to home, furniture, or other belongings. Arwood’s Furniture is not liable for the inability to deliver furniture due to size or space restrictions in or leading into the customer’s home. Should the delivery be aborted or refused due to space concerns, the customer can exchange or return the furniture for refund but may be subject to a 25% restocking fee. Delivery fees are nonrefundable.
Damages:
Merchandise is thoroughly inspected by our warehouse prior to delivery and is released to delivery teams in good condition. Arwood’s Furniture requires that someone 18 years or older is home at the time of delivery and is authorized to sign for the receipt and good condition of the items purchased. Customers reserve the right to refuse delivery of any item due to damages caused in transit. Damaged furniture refused at time of delivery will not be subjected to a restocking fee, nor additional delivery charge for replacement. Customers also may opt to accept delivery of the damaged furniture until a repair or exchange can be made by our delivery team. However, damages of any nature should be clearly recorded on the delivery ticket before the crew leaves the premises so that photos can be documented for claim records. Photos and other documentation made by our crew does not imply nor admit fault but is strictly for review by our claims department. In the rare event that damages are realized after the delivery team’s departure, the damage must be reported to Arwood’s Furniture at 660-429-2264 or service@arwoodsfurniture.com within 3 business days. Arwood’s Furniture is not responsible for any damages reported outside of this time frame and such instances will not be considered for any type of compensation including repair, replacement, refund, discount, reimbursement, or settlement.